I am a dedicated Customer Service and Social Media Manager with a strong passion for building meaningful connections between brands and their audiences. With hands-on experience in managing customer interactions across multiple channels, I’ve developed a deep understanding of how to deliver responsive, empathetic, and solutions-driven support.

In my role as a Social Media Manager, I’ve successfully handled content creation, community engagement, and brand reputation—ensuring that every post, message, or comment reflects the voice and values of the brand. I am well-versed in platforms like Facebook, Instagram, X (Twitter), LinkedIn, and TikTok, and I use analytics to track performance and inform strategy.

I also bring 1 year of project management experience, where I supported the planning and execution of digital campaigns and team tasks—ensuring timelines, coordination, and goals were met efficiently. My ability to stay organized, adapt quickly, and manage cross-functional communication has been key in delivering results.